Whether it’s a small, family operated, independent jewellers or a multi-store jewellery chain, Mistal cater for all needs and requirements. Our team at Mistal work directly with each individual to give the personal touch, ensuring each repair job receives the utmost care, attention and is completed to the highest of standards.

Mistal can repair any time piece whatever its age or whatever the brand. By keeping abreast of modern manufacturing methods we are able to repair the most technically advanced watches available from any country of origin.

95% of all watches are repaired and returned within 10 working days. It is our policy to keep you, the customer, fully informed of the progress of your watch repair and our internal track and trace system allows us to monitor the progress of all repairs and give accurate timings of completion.

At Mistal, we cover the warranty for a number of brands. With our skilled watchmakers, together with our highly motivated customer service team, we are able to provide full servicing and warranty repairs for your brand.

Here at Mistal, we offer a number of different options that allow you to tailor the best warranty service suited for your brand and customers.

Mistal provide a unique, custom watch repair service to companies in the UK and internationally who import watches to the United Kingdom, either directly or through UK based agents. This also includes makers warranty work. Importers are able to concentrate their resources on developing the brand and benefit by not having to administer a repair service of their own. The Mistal service relieves brands of time-consuming administration and consequential cost of operating a specialist department with national distribution facilities. Essential quality control ensures complete satisfaction with the product before distribution to protect your reputation.

Our workshop is equipped with the latest technology and machinery to restore a watch to its original retail condition. Pawnbrokers and retails from around the UK can utilise our services to refresh old stock or replenish pre-owned stock in order to give it a new lease of life for its next owner.