Simply Unique

Mistal Time Services Limited has been servicing the watch trade for over 40 years. Throughout this time, Mistal has gained important relationships and partnerships with the retail jewellers as well as watch brands and manufacturers, servicing and repairing their watches to the highest of standards. We work together with our partners to achieve fast and high quality repairs for their customers whilst offering full support for any queries.

With our customer service team on hand, we have created strong and trusting relationships. Our customers place their trust in us to provide the utmost care and attention with the highest quality for every repair job.

Mistal was founded by Paul Nesbit and Peter Davies, both craftsmen themselves, with over 80 years of combined experience. After 40 years Mistal is still a family run business that incorporates an individual and personal touch within all aspects of service and trading.

Combining the best to give you the best

Our continued success is achieved by combining the best training of our craftsmen and women with modern management techniques, appropriate IT and a rigorous customer care policy to make your watch repair quick, effective and convenient.

Investment in the things that matter

With success and consolidation has come the opportunity to continually invest profit back into the company with the continuous aim to provide you, the customer, with the best computer systems and support staff.

The team are a dedicated and highly motivated group with the skills to solve any watch repair problem and ensure your watch is returned with a quality and lasting repair.

Technology complements but does not replace the craftsmen’s skills which are as important today as they have always been. Therefore, the investment policy also embraces the employment and training of apprentices providing continuity in ability to repair the oldest antique mechanical timepiece to advanced quartz watches.

Ultimately, this commitment to state-of-the-art equipment, traditional skills and training, impacts in excellent benefits to you which will remain the main thrust of Mistal’s philosophy.

Customer Loyalty

Our customers are discerning people who demand only the very highest standards and we are proud to say we strive on every occasion to provide the best. Mistal continually meets this challenge for multiple retail outlets nationwide, monitoring and improving our service to ensure customer loyalty.